Política de envío
SHIPPING & DIGITAL DELIVERY POLICY
Last Updated: June 2026
INTRODUCTION
This Shipping & Digital Delivery Policy explains how digital products purchased through Velure Academy are delivered to customers.
Velure Academy specializes exclusively in digital educational products related to beauty, makeup, personal styling, fashion, and image consulting.
All products are delivered electronically.
No physical products are sold or shipped.
By placing an order through relvarstyle.com, customers agree to the terms outlined in this policy.
BUSINESS INFORMATION
Website:
relvarstyle.com
Business Name:
Velure Academy
Operated by:
RELVAR MARKETING LTD
Company Number:
17258916
Registered Office:
Office 1242
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Email:
relvaragency@outlook.com
Phone:
+44 07418 637552
PRODUCTS COVERED BY THIS POLICY
Velure Academy provides digital educational products including:
-
Makeup eBooks
-
Beauty Guides
-
Personal Styling Resources
-
Fashion Education Materials
-
Image Consulting Guides
-
Downloadable Resources
-
Digital Beauty Courses
-
Educational Content
No physical goods are sold through this website.
DELIVERY METHODS
Purchased products may be delivered through one or more of the following methods:
Instant Download
Customers may receive direct access to downloadable files immediately after successful payment.
Email Delivery
Customers may receive access instructions and download links via email.
Customer Account Access
Products may be available through a secure customer account or member area.
Online Resource Library
Certain products may be delivered through a protected digital resource center.
DELIVERY TIMEFRAMES
Most products are delivered immediately after successful payment authorization.
Estimated delivery times:
Instant Download:
Immediately
Email Delivery:
Within 15 Minutes
Customer Account Access:
Immediately
Member Area Access:
Within 1 Hour
Delivery times may vary due to security reviews, payment verification, or technical factors.
DELIVERY DELAYS
Occasional delays may occur due to:
-
Payment Verification Procedures
-
Banking Security Checks
-
Fraud Prevention Reviews
-
Email Delivery Delays
-
Internet Service Interruptions
-
Website Maintenance
-
Server Outages
-
Exceptional Traffic Volumes
Velure Academy shall not be liable for delays caused by third-party providers.
CUSTOMER RESPONSIBILITIES
Customers are responsible for:
-
Providing Accurate Contact Information
-
Providing a Valid Email Address
-
Monitoring Email Delivery
-
Checking Spam or Junk Folders
-
Maintaining Internet Access
-
Ensuring Device Compatibility
Failure to provide accurate information may delay delivery.
MISSING DELIVERY EMAILS
If a delivery email cannot be located, customers should:
Step 1
Check Spam Folder
Step 2
Check Junk Folder
Step 3
Check Promotions Folder
Step 4
Search for:
Velure Academy
or
Step 5
Contact Customer Support
DIGITAL ACCESS REQUIREMENTS
Customers may require:
-
Internet Access
-
PDF Reader Software
-
Modern Web Browser
-
Mobile Device
-
Tablet
-
Computer
Certain products may require additional software described within product descriptions.
DOWNLOAD LIMITATIONS
To protect intellectual property and prevent unauthorized distribution, Velure Academy may implement:
-
Download Limits
-
Secure Access Systems
-
Account Verification
-
Access Restrictions
-
Time-Limited Download Links
Such measures are implemented to protect digital content.
INTERNATIONAL DELIVERY
Digital products are available internationally unless restricted by applicable law.
Customers are responsible for ensuring that purchasing and accessing digital products is permitted within their jurisdiction.
TAXES AND CUSTOMS
Because all products are delivered digitally:
-
No Shipping Charges Apply
-
No Customs Duties Apply
-
No Import Taxes Apply
-
No Shipping Carriers Are Used
Applicable taxes may be collected where legally required.
DELIVERY CONFIRMATION
Successful delivery may be confirmed through:
-
Download Records
-
Access Logs
-
Email Delivery Records
-
Customer Account Activity
-
System Verification Logs
Such records may be used to verify product delivery.
SECURITY AND FRAUD PREVENTION
Velure Academy reserves the right to:
-
Delay Delivery
-
Suspend Access
-
Request Verification
-
Cancel Orders
where fraud, abuse, unauthorized transactions, or security concerns are suspected.
Additional documentation may be requested before delivery is completed.
TECHNICAL SUPPORT
Customers experiencing difficulties accessing purchased products may contact:
Our support team aims to respond within:
1–3 Business Days
Response times may vary during peak periods.
LIMITATION OF LIABILITY
Velure Academy shall not be responsible for delivery issues resulting from:
-
Customer Email Errors
-
Internet Outages
-
Device Incompatibility
-
Third-Party Service Failures
-
Spam Filtering Systems
-
Circumstances Beyond Our Reasonable Control
POLICY CHANGES
Velure Academy reserves the right to update this policy at any time.
Changes become effective immediately upon publication.
Customers are encouraged to review this page periodically.
CONTACT INFORMATION
Velure Academy
Operated by:
RELVAR MARKETING LTD
Company Number:
17258916
Registered Office:
Office 1242
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Email:
relvaragency@outlook.com
Phone:
+44 07418 637552
Website:
relvarstyle.com
By purchasing products from Velure Academy, you acknowledge that all products are delivered electronically and that no physical shipments are made.