Política de reembolso

REFUND POLICY

Last Updated: June 2026

INTRODUCTION

Thank you for purchasing from Velure Academy.

This Refund Policy explains the circumstances under which refunds may be granted for products purchased through relvarstyle.com.

Because Velure Academy specializes exclusively in digital educational products, refund eligibility differs from that of physical goods.

By completing a purchase, customers acknowledge and agree to the terms outlined in this Refund Policy.

BUSINESS INFORMATION

Website:
relvarstyle.com

Business Name:
Velure Academy

Operated by:
RELVAR MARKETING LTD

Company Number:
17258916

Registered Office:

Office 1242
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom

Email:
relvaragency@outlook.com

Phone:
+44 07418 637552

DIGITAL PRODUCTS

Velure Academy sells digital educational products related to:

Makeup
Beauty
Personal Styling
Fashion
Image Consulting
Personal Development
Women's Styling
Beauty Education

Products may include:

eBooks
Digital Guides
Beauty Resources
Styling Materials
Educational Downloads
Online Learning Content

All products are delivered electronically.

No physical products are sold or shipped.

CUSTOMER ACKNOWLEDGEMENT

By purchasing from Velure Academy, customers acknowledge that:

Products are digital in nature.
Delivery may occur immediately after payment.
Digital content cannot be physically returned.
Access may be granted instantly.
Download links may become available immediately after purchase.

REFUND ELIGIBILITY

Refund requests may be considered under the following circumstances:

Duplicate Purchases

The customer accidentally purchases the same product more than once.

Technical Delivery Failure

The product cannot be accessed despite reasonable efforts by both the customer and our support team.

Corrupted Digital Files

The delivered file is permanently corrupted and cannot be repaired or replaced.

Unauthorized Transactions

A payment is proven to have been made without authorization from the payment method holder.

Consumer Protection Requirements

Where refunds are required under applicable consumer protection laws.

NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be granted for:

Change Of Mind

The customer no longer wishes to keep the product.

Accidental Purchase

The customer purchased without reviewing product information.

Lack Of Use

The customer has not used or reviewed the purchased material.

Preference-Based Decisions

The customer dislikes:

The content
The writing style
The educational approach
The beauty techniques presented
The styling recommendations

Personal Expectations

The customer expected results not described in the product materials.

Beauty Results

The customer did not achieve desired beauty, makeup, styling, fashion, or image-related outcomes.

Downloaded Products

Products that have been successfully downloaded or accessed may not qualify for refunds except where required by law.

DIGITAL CONTENT WAIVER

Where permitted by law, customers purchasing digital products:

Request immediate delivery.
Consent to immediate access.
Acknowledge that digital delivery begins immediately.
Understand that cancellation rights may be limited once access has been granted.

Nothing in this section limits rights that cannot legally be waived.

REFUND REQUEST PROCEDURE

To request a refund, customers should contact:

relvaragency@outlook.com

The request should include:

Full Name
Order Number
Purchase Date
Product Purchased
Reason For Request
Supporting Information (if applicable)

Incomplete requests may delay review.

REVIEW PROCESS

Refund requests are typically reviewed within:

5–10 Business Days

Additional time may be required if:

Further investigation is necessary
Fraud prevention procedures are required
Additional documentation is requested

APPROVED REFUNDS

Approved refunds will generally be issued to the original payment method.

Refund processing times depend on:

Banks
Card Issuers
Payment Processors

Typical processing periods range from:

3–15 Business Days

after approval.

PRODUCT REPLACEMENT

Where technical issues occur, Velure Academy may choose to:

Replace Files
Reissue Download Links
Restore Product Access
Provide Alternative Delivery Methods

instead of issuing a refund.

CHARGEBACKS

Customers are encouraged to contact customer support before initiating a chargeback.

Where a chargeback is initiated, Velure Academy reserves the right to provide evidence including:

Access Logs
Download Records
Transaction Records
Email Delivery Confirmations
Customer Communications

Fraudulent chargebacks may result in account restrictions or legal action where permitted by law.

FRAUD PREVENTION

Refund requests may be denied where evidence suggests:

Product Sharing
Unauthorized Distribution
Multiple Refund Attempts
Abuse Of Refund Procedures
Fraudulent Activity

Additional verification may be requested.

EDUCATIONAL DISCLAIMER

Velure Academy provides educational information only.

We do not guarantee:

Beauty Results
Makeup Results
Styling Outcomes
Professional Certification
Career Opportunities
Financial Success

Results vary depending on individual effort, skills, experience, product selection, and personal circumstances.

CONSUMER RIGHTS

Nothing in this Refund Policy excludes rights that cannot legally be limited under applicable consumer protection laws.

Customers retain all mandatory statutory rights.

POLICY CHANGES

Velure Academy reserves the right to modify this Refund Policy at any time.

Changes become effective immediately upon publication.

Customers are encouraged to review this page regularly.

CONTACT INFORMATION

Velure Academy

Operated by:

RELVAR MARKETING LTD